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Emergence

The Emergence of Non-Proprietary Equipment

In response to changing customer demand, Javad and Majid Rahimian, along with Don Alley, founded Motion Control Engineering in 1983. They are among the third-party “Universally Maintainable” control system pioneers that include the founders of CEC’s Swift and O. Thompson.

Building owners began to embrace this new generation of Non-Proprietary equipment with onboard diagnostics (no service tool required). Elevator consultants tailored Non-Proprietary project specifications in response to the clients’ growing preference. It became increasingly common to see specifications for equipment that would be, “Serviceable and Maintainable by any qualified elevator maintenance provider capable of maintaining apparatus of similar design and complexity.”

In today’s market, high quality, reliable state-of-the-art Proprietary elevator control equipment is available from highly respected companies like Fujitec, KONE, Mitsubishi, Otis, Schindler, and ThyssenKrupp.

Branch offices, operated by OEM’s (Original Equipment Manufacturers), install this equipment. “Factory/IUEC trained” technicians ensure that every project meets the manufacturer’s demanding standards for quality and performance. Long-term maintenance agreements further extend the manufacturer’s reliability commitment to the building owner.

These OEM systems require the use of a Proprietary electronic service tool. Restricted access prevents unauthorized or untrained personnel from servicing, maintaining or adjusting this equipment.

With MCE Non-Proprietary elevator controls, diagnostics are built in, so no external tool is required. As a result, the building owner is assured of the right to select and retain maintenance providers based on customer satisfaction, not access to a service tool.

MCE offers high-quality factory technical training to all. As a result, the pool of qualified, experienced factory trained installation and maintenance technicians is quite large. In most cities, it includes many independent contractor and OEM branch employees, who routinely install and maintain MCE Non-Proprietary equipment. As defined, Non-Proprietary equipment includes the availability of replacement and spare parts, not on an “exchange-only” basis, but for inventory as desired by the maintaining Contractor and Building Owner.

Extensive customer care and support is a differentiating characteristic of MCE Non-Proprietary equipment. A team of over 35 people includes telephone hotline support technicians. Availability of field technicians provides a seamless line of support up to and including the customer’s site, as needed. Particularly difficult problems can quickly be escalated to members of the original product design/engineering team.

Since Non-Proprietary equipment is characterized by the notable absence of constraints, spare and replacement manuals and job drawings are always available.

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