Services & Support > Premier Support

Premier Support Plan (PSP)

Premier Support offers a premium alternative to Telephone Hotline Support

MCE introduced the Premier Support Plan (PSP) for customers looking for the highest level of customer technical support.

PSP is a superior plan that bundles MCE's most requested services and provides them at substantial discounts. These services are listed on the right side of this page.

For more information regarding MCE’s Premier Support Plan, please contact Rob Honeyman at 916-463-9458.


MCE Tech Support & Parts Procedures


Premier Support provides the following:

  • Toll free technical support service for enrolled participants
  • Portfolio-wide extended warranty for all MCE manufactured components and boards
  • Preferred rates for MCE Field Services
  • No charge for MCE Factory Training classes
  • Preferred rates for custom engineering or software/hardware modifications
  • Unlimited telephone hotline support for all jobs in customer's maintenance portfolio
  • No charge drive exchange (System 12)
  • No charge on expedited repair service for non-exchange drives
  • No charge freight back-to-you on MCE repair or exchange items

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